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DO YOU SHIP INTERNATIONALLY?
We currently offer shipping services to over 50 countries worldwide. If you experience any issues related to payment, please contact us at [support@cantalop.co].
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
Total delivery time = processing time + shipping time
Processing Time
- The average processing time is 3-7 business days.
- Pre-order products require 14 to 30 business days for processing. Each product page indicates if it is a pre-order item.
Shipping Time
- US (United States) Shipping Time: 7-15 business days
- Other Countries Shipping Time: 7-18 business days
HOW MUCH DOES SHIPPING COST?
- Free shipping for orders over $50 USD
- Otherwise, a fee of $5.99 applies.
Note: The given shipping fee is a discounted price, and the actual shipping fee may apply during refunds.
WHAT IS YOUR RETURN POLICY?
We strive continuously to offer products of the highest possible quality, hoping that you will fall in love with your purchase. However, if for any reason you are not completely satisfied with your purchase, you may return it for a refund within 14days of receipt. Unfortunately, we cannot offer refunds or exchanges after 14days from the date of purchase.
You can initiate the return process by contacting us at [support@cantalop.co]
For detailed information on our refund policy, please refer to this page: REFUND POLICY
