Return & Refund Policy

At Cantalop, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To start a return, please contact us at support@cantalop.co and provide:

• Your order number

• A brief description of the issue

• Photos of the product if it arrived damaged, defective, or incorrect

Returned items must be in good condition and returned in their original packaging whenever possible.

Return Shipping Costs

Customers are responsible for return shipping costs if:

• The wrong item was ordered

• The order is no longer wanted

• The customer changed their mind after purchase

Cantalop will cover replacement or refund-related costs if:

• The item arrived damaged

• The wrong item was received

• The product has a manufacturing defect

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Depending on the situation, we may offer:

• A replacement product

• A partial refund

• A full refund

In some cases, a return may not be required.

Refunds

Once your return request has been reviewed and approved, refunds will be issued to the original payment method.

Please allow 5–7 business days for the refund to appear on your account after processing.

Original shipping fees, customs duties, taxes, and import fees (if applicable) are non-refundable.

Order Cancellations

Orders may be canceled for a full refund before they have been processed and shipped.

Once an order has been shipped, it can no longer be canceled and must follow the return process outlined above.

Questions?

If you have any questions regarding returns or refunds, please contact us at:

support@cantalop.co

We are always happy to help.