Shipping policy

Free Shipping

We currently offer free shipping on all orders as a promotional benefit.

This offer may be changed, limited, or discontinued at any time. Any applicable shipping fees will be clearly displayed at checkout before you place your order.

Order Processing

Orders are typically processed within 1–2 business days after your order is placed.

Orders placed on weekends or public holidays will be processed on the next business day.

Please note that order processing times may be slightly longer during peak seasons, promotional periods, or high-volume sales events.

Estimated Shipping Times

United States

Orders are typically delivered within 3–8 business days after shipment.

Canada

Orders are typically delivered within 5–12 business days after shipment.

Mexico

Orders are typically delivered within 5–12 business days after shipment.

Other International Destinations

Delivery times vary depending on the destination country, carrier availability, and customs processing. Estimated delivery times may be shown at checkout when available.

Please note that all delivery times are estimates and may be affected by peak seasons, severe weather, customs delays, carrier disruptions, or other unforeseen circumstances.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information.

Please allow up to 24–48 hours for tracking details to update after the package has been handed over to the carrier.

Address Changes

If you need to update your shipping address, please contact us as soon as possible at support@cantalop.co.

We will do our best to assist you, but address changes cannot be guaranteed once an order has been processed or shipped.

Delivery Issues

If your tracking information shows that your package has been delivered but you have not received it, please contact us at support@cantalop.co.

We recommend checking around your delivery location, with household members, neighbors, building management, or the local carrier before contacting us.

We will be happy to help you look into the issue.

Customs Duties & Taxes

For international orders, customs duties, taxes, import fees, or other local charges may apply depending on your country’s regulations.

These charges are not included in the product price and are the responsibility of the customer.

Cantalop is not responsible for delays caused by customs processing or unpaid customs fees.

Questions

If you have any questions about shipping, please contact us at support@cantalop.co.